The complaint says, “The industry standard is that a refrigerator should not have any major failures within the first ten years.” It claims breaches of warranties, violations of California’s Consumer Legal Remedies Act, and fraud, among other things. Astonishingly, the complaint says that “LG also touted the linear compressor’s reliability ‘… helping it to achieve a 20 year lifespan, a first in the industry.’” When LG put out its proprietary linear compressor in the early 2000s, it was meant to be more energy efficient than older models. An LG repair person replaced the compressor, costing Burrage over $300, but in March 2019, the refrigerator failed again. It failed in July 2017, after less than two years. The third plaintiff, Michael Burrage, paid $2,250 for his LG refrigerator in September 28, 2015. The repair was only completed six days after she had reported the failure. The refrigerator failed completely in September 2018.
She called LG and was told to perform troubleshooting, which did not help. A mere year later, it began to malfunction. The second plaintiff, Diane Terry, paid $3,200 for her LG refrigerator in June 2016. Sosenko paid over $200 in labor costs for the repair. The third one replaced the compressor, evaporator, and condenser coil on Januby then the refrigerator had been down for around a month. A second repair person came but was unable to make the repair. A repair person came, diagnosed the refrigerator, and ordered a new compressor. In December 2018-after only two and a half years-the compressor failed. One of the three plaintiffs in this case, Gary Sosenko, paid $2,400 for an LG refrigerator in May 2016. When buyers make claims under warranty, LG does not give them a new refrigerator it makes what the complaint calls “futile repairs” or it replaces the defective compressor with another defective one.
Then, check the condenser fan before you check the compressor. The issue seems to be a defect in the refrigerator’s linear compressor, a component that is responsible for cooling. Refrigerator Compressor Making a Knocking Noise Solved First, ensure the noise is coming from the compressor area.
LG settled that case but it does not seem to have solved the problem. Make sure your fridge stays unplugged for several minutes, otherwise the reset won't work. You may hear some whooshing or knocking noises after you do so that's normal. This is not the first suit brought against LG for its failing refrigerators. Disconnect your fridge from its power source by removing the power cord from the wall outlet. The class for this action is all persons who bought an LG refrigerator from LG or its authorized retailers, other than for resale, in California, between Januand the present. When you buy a refrigerator, how long do you expect it to last? The complaint for this class action alleges that, while refrigerators generally last an average of thirteen years, many of those made by LG Electronics USA, Inc.
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